Privacy policy

Responsibility and contact

Ben Amataim Restaurant in Ramat Rachel receives enquiries and controls the personal information collected to handle them. Contact restaurant management about privacy, access or correction using the details below, including to arrange a channel for a written request.

Contact the restaurant: 077-6702762 or 072-3975891. Event enquiries: 052-6700699. Address: Ben Amataim Restaurant, Kibbutz Ramat Rachel, Jerusalem, Israel.

Information you provide

The event form asks for your full name, callback number, event type and estimated guest count. A preferred date, email address and message are optional. We also record the enquiry content, receipt time and your authorisation to use the details to respond. These details are not published on the website.

Providing information is voluntary, not a legal obligation. Without the required details you cannot submit an enquiry through the form, but you can browse, read the menu or call us. Do not include payment card numbers, identity numbers, medical diagnoses or information unnecessary for your enquiry. Only provide another person’s information with their permission and where necessary.

Purposes of processing

Details are used to respond, check availability, plan hospitality, prepare a quotation and manage related correspondence. They may also be needed to document service, address a dispute, prevent misuse or comply with legal obligations. Authorising a response is not consent to advertising, and this form does not subscribe you to a mailing list.

Operational and security data

Accessing the site sends communication data to the hosting provider, such as IP address, requested page, request time and browser details. Server and security logs may record this information to deliver the site, troubleshoot and prevent attacks. The enquiry rate limiter uses a keyed hash derived from the IP address within a 15-minute window; the IP address is not appended to the saved enquiry content.

Browser storage and separate choices

The site stores privacy preferences, the document version, choice time and whether the terms were accepted on your device. Choices last 180 days unless changed, browser data is cleared or a new version requires a fresh choice. Closing the notice without acceptance is not consent. This record is stored in your browser and is not itself sent to the restaurant.

Accessibility and motion preferences are stored separately to apply your requested adjustments. They are not used for diagnosis or advertising and are not sent to the server. Reset them in the accessibility panel. If browser storage is blocked, choices may last only until you leave the page and may be requested again.

Optional analytics and advertising

Google and Meta measurement and advertising measurement tools operate on the live website by default from entry, unless a saved preference switches them off. Choose necessary only to disable both, or set analytics and advertising separately. Existing opt-out preferences are respected. Accepting the terms is a separate choice. Measurement remains blocked in preview versions.

Tools include Google Analytics, Google Tag Manager and Meta Pixel. When active, they may receive IP address, device and browser information, page URL and usage events such as a booking click or enquiry completion, and store identifiers for measurement and advertising. Measurement events defined in the website code do not contain names, phone numbers, email addresses or enquiry message contents. These providers also have their own privacy policies and terms.

Open “Privacy preferences” in the footer at any time to refuse both categories or change a choice. Withdrawal applies going forward and does not undo processing already lawfully performed. Blocking tools does not necessarily erase information already received by a provider. Existing cookies can be removed through browser settings; contact us or the relevant provider for other requests.

Recipients

Enquiries are saved in a non-public administration area accessible to authorised administrators. Restaurant staff and service providers may receive information needed for their role, including Hostinger for hosting and providers of maintenance, security and support. Email notifications are sent only if an approved restaurant address is configured. Analytics and advertising providers receive data only as described above and according to the applicable choices.

Information may also be disclosed to comply with a legal obligation or valid order, or where justified to protect rights or address fraud, to the extent necessary and permitted. A lawful transfer of the restaurant business would involve only information needed for continuity, subject to law, confidentiality and required notice. The form does not authorise selling enquiry details or unrestricted marketing use.

External services and international processing

Table reservations take place on Ontopo. Opening a link to Ontopo, Waze or a social network takes you to an external service, which may collect information under its own terms and privacy policy. With advertising permission, campaign parameters and click identifiers in the URL may be passed in the Ontopo link. Without that permission, this site does not add them. Reservation details supplied on Ontopo are also subject to the arrangements between you, the restaurant and Ontopo.

Hosting and technology providers may process information in Israel or other countries with different laws. Transfers on behalf of the restaurant remain subject to applicable requirements, including Israeli regulations governing transfers abroad and required recipient safeguards. Use of a foreign provider does not waive your rights.

Security and retention

The site uses encrypted connections, restricted enquiry access and submission limits. No system guarantees absolute immunity, but this does not excuse the obligations of the restaurant or its providers. Contact management about a suspected information-security issue without sending further sensitive information to illustrate it.

Retention depends on the purpose: handling and following up an enquiry, managing a resulting reservation, legal record-keeping and dealing with claims or disputes. Different information need not be kept for the same period. As of this policy update, the enquiry system has no automatic deletion after a fixed number of days; requests to delete or minimise data are assessed individually, subject to a valid retention need and the law. Backups and security logs may follow separate retention cycles.

Access, correction and other requests

Subject to Israel’s Privacy Protection Law, you may request access to personal information held about you and request correction or deletion of information that is inaccurate, incomplete, unclear or outdated. You may also request an end to unnecessary use or deletion in other circumstances; requests are assessed under the applicable law and facts. Deletion is not an absolute right and does not require erasing records that must or may be retained for a valid purpose.

Contact management using the details above, describe your request and provide a way to respond. Only information needed to verify identity and handle the request will be requested; authorisation may be required when acting for someone else. Responses and procedures are subject to statutory time limits and rules. You may also contact the Privacy Protection Authority or a competent court, without waiving a right to obtain service.

Children and policy changes

The website is open for browsing, but the event enquiry form is intended for a person authorised to arrange the event. Do not include children’s details or guest lists. A parent or guardian who believes a child’s information was supplied without appropriate authorisation may contact us for review and deletion where permitted.

This policy may change with the service, technology or law. Its update date appears above. Material changes to purposes or the scope of consent will be accompanied by notice and renewed consent where required; publishing a new policy does not retrospectively authorise an unauthorised use.